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Carrier Updates

Help Insureds Take Time Off of Work to Care for Family Members

  by  DIBroker East
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Jill FrohardtWith the launch of Standard’s new Disability Insurance product, Platinum Advantage, in 42 states next week (January 3, 2017), the discussion below of their “Family Care” benefit is timely.

A Guest Blog by Jill Frohardt, Regional Director, The Standard

 Driving home a couple of weeks ago, I heard a story on the radio about a poll that asked men and women to list the one thing they could not live without. The results were pretty funny – women ranked their beds higher than their husbands. As someone who values my sleep, I might say it’s a toss-up between my husband and my bed, but don’t tell him that.

In all seriousness, our families are the most important thing in our lives. If they needed us, we’d be there in a heartbeat to help, and, according to the Family Caregiver Alliance, for approximately 43.5 million people in the U.S. that means providing unpaid caregiving services.

Caring for a family member can cause physical, emotional and financial stress. Many caregivers struggle with trying to maintain a job, keeping up with household and family duties, and providing care for their loved one. In a recent FMLA survey, 62 percent of employees taking FMLA leave with partial or no pay reported some financial difficulties and 30 percent reported severe financial difficulties.1

At The Standard, we want to help ease the financial burden of caregiving. That’s why we’ve provided the Compassionate Care Benefit® in The Standard’s Protector PlatinumSM individually underwritten disability insurance policy (in approved states only) for the past six years.

This built-in benefit helps replace income for an insured who suffers income loss due to taking time away from work to care for a family member with a serious health condition. The Compassionate Care Benefit pays a monthly benefit in proportion to the insured’s loss of income, for a total of up to six times the policy’s basic monthly benefit. And it’s automatically included in the Protector PlatinumSM policy at no extra cost.

Over the past six years, we’ve seen this benefit’s impact on our customers. The Compassionate Care Benefit has given some of our customers what they needed most at a difficult time in their lives: time to spend with their loved one while receiving benefits to help replace lost income.

The Standard is continuing this benefit with our newest product, Platinum Advantage, available as of January 3, 2017 in 42 states. The individually underwritten product will be released first, and the Guaranteed Standard Issue version, targeted to the employer market, will roll out shortly after.

With the launch of Platinum Advantage, we’ve retitled the benefit “Family Care” and included it in both the fully underwritten and GSI products. It previously was available only with individually underwritten IDI. We’re going “all in” with this provision!

We at the Standard are not the only ones who see a tremendous need for this benefit. In 2016, Nike and Deloitte have both added paid caregiving leave as an employee benefit, and the state of New York has mandated paid caregiving leave to begin in 2018. Paid caregiving leave is on the cusp of becoming a more mainstream benefit offered by employers.

Because the Family Care Benefit will be included in the Platinum Advantage GSI policy, your employer clients will be able to offer their employees this form of paid caregiving leave through a GSI plan.

We are extremely excited about the broader inclusion of this valuable benefit in our new Platinum Advantage product. If you’d like more information on Platinum Advantage or the Family Care Benefit, please contact the team at DiBroker East-Eskra & Associates.

1Source: Family Caregiver Alliance, Caregiver Statistics: Demographics. Accessed September 1, 2016

Jill Frohardt | Regional Director, the Standard
Jill joined The Standard in 2014. Jill has had a variety of roles in the insurance industry for 12 years, seven of which have been in sales. Prior to The Standard, Jill worked with Mutual of Omaha and Allied Insurance. Other roles have included claims, underwriting, product development and sales. In her free time, Jill enjoys running, home-improvement projects and the outdoors

 

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Filed under: Carrier Updates, Disability Insurance, Product Updates Tagged as: disability insurance, family leave, insurance

Standard’s Protector Advantage & Holiday Pictures

  by  DIBroker East
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Team One: (Standard, MetLife, Illinois Mutual, Assurity, Mutual of Omaha): Shellie Goff, Mayte George, Sandra Zamora (team leader), Mayda Alvarez
Team One: (Standard, MetLife, Illinois Mutual, Assurity, Mutual of Omaha): Shellie Goff, Mayte George, Sandra Zamora (team leader), Mayda Alvarez

DIBroker East-Eskra & Associates celebrated a very successful year with our annual Holiday Lunch today (12/5/2016) at Bricktops in Coral Gables.

We started the celebration with an outstanding meal last night at Ortanique on the Mile, a restaurant that we highly recommend if you visit Coral Gables.

Jill Frohardt of the Standard flew into town to join us and to give us a presentation this morning on the Standard’s new product, Protector Advantage, due to launch in 43 states soon after the first of year.

The overall take home message from her excellent presentation was that the new product will be more flexible and will be much more competitive in the physician market (among others).

Some highlights from the new product:

  • A true Own Occupation Rider with specialty language for physicians, dentists and attorneys
  • A choice of Enhanced, Basic or Short-term Residual (Enhanced and Basic have a Recovery Benefit)
  • A Student Loan Rider
  • A Benefit Increase Rider (a purchase option exercisable every three years similar to Principal’s Benefit Update)
  • Full mental nervous coverage for most occupations, including most (but not all) physicians
  • A discount for Residents (among other discounts)

Our Holiday Lunch is a way of acknowledging the excellent work our staff have performed throughout the year. If you do business with us but have never visited our office, you might want to see the faces of the first class employees here at DIBroker East. Our office functions in teams:

receptionteam
Reception/Data Management: From Left to Right: Violeta Corniel, Elizabeth Olcese (team leader), Karina Campos
Quote Team
Quote Team: Luis Guerrero, Michelle Carmenate, Lisa Molinuevo, Shirley Hernandez (team leader)

 

 

Team One: (Standard, MetLife, Illinois Mutual, Assurity, Mutual of Omaha): Shellie Goff, Mayte George, Sandra Zamora (team leader), Mayda Alvarez
Team One: (Standard, MetLife, Illinois Mutual, Assurity, Mutual of Omaha): Shellie Goff, Mayte George, Sandra Zamora (team leader), Mayda Alvarez
Team Two: (Principal, Ameritas, Petersen Int, Fidelity): Julie Genna, Jessica Valdes, Cary Viltre (team leader), Meghan Collins, Tina Escarra (not shown)
Team Two: (Principal, Ameritas, Petersen Int, Fidelity): Julie Genna, Jessica Valdes, Cary Viltre (team leader), Meghan Collins, Tina Escarra (not shown)
The Holiday Lunch
The Holiday Lunch

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Filed under: Carrier Updates, Disability Insurance, Product Updates Tagged as: disability insurance

Guest Blog – Guaranteed-Issue Disability Business Insurance By Joe Russo

  by  DIBroker East
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One of the hottest topics of the current U.S. disability insurance industry is guaranteed-issue (GSI – guaranteed standard issue) coverage. GSI products are quite popular and are expanding in scope.  Even though the benefits platforms take time and diligent effort to achieve corporate approval and efficient administration from a human resources standpoint, they offer substantial group discounts, and they provide income protection without the hassle of intrusive medical exams and blood/urine draws, saving a board of executive directors and their employees time, money, logistical headaches and unnecessary breaches of privacy.

Joseph Russo - Underwriter and Account Executive at Petersen International Underwriters
Joseph Russo – Underwriter and Account Executive at Petersen International Underwriters

From an agency and advisor point of view, GSI programs do require hard work and good connections, but they are pure gold.  Commissions, especially in the high-limit market, can be enormous and long lasting.

Many group carriers are now providing low-limit guaranteed-issue disability income protection policies as supplements to existing group LTD plans.  The Surplus Lines market is also heavily marketing high-limit excess GSI coverage to accounting firms, C-Suite executives, physician groups and law firms.

The personal income protection GSI market is all abuzz and is just beginning to be exploited, but the business GSI market remains relatively unsaturated.  Have you ever come across a guaranteed-issue key person DI plan?  What about guaranteed-issue BOE coverage?  Ever heard of GSI buy/sell or severance insurance?  While extremely uncommon and with limited scope in the traditional disability market, these programs do exist in the secondary DI markets like Lloyd’s of London.  High-limit, robust benefit structures make for unique and exciting corporate solutions.

Encompassing the same incredible attributes and large multi-life premium discounts of more familiar guaranteed-issue group personal DI products, business insurance plans are great sales tools and door openers when approaching large to small companies with multiple proprietors or with a number of key personnel.  Business GSI benefits aren’t readily known to anyone outside the specialty DI world which makes them new and exciting.  And it doesn’t hurt that these benefits platforms can be true saviors to companies affected by the unforeseen and premature disablement of employees and employers.

Here are some examples and ideas for business uses of disability coverage on a GSI chassis:

Key Person

A pharmaceutical company employs 33 regional sales reps who are experts in business development and maintaining client relationships.  A loss of any one of them would certainly cause, at the very least, short-term fiscal concern for the company.  A properly deployed Key Person GSI plan would be able to financially indemnify such a loss of any one or more strategic personnel.

Business Overhead Expense

A medical practice management firm oversees 16 separate physician groups under a shared corporate structure.  Maintaining the usually large monthly overhead of any one of the individual practices, should one of the physicians become disabled, would be a collective financial hardship.  A BOE GSI plan would be the best solution in covering the monthly expenses of all participating practices over and above their individual policies.

Buy/Sell

A law firm of 127 attorneys, many of whom are included in a stock option program, provides an average of 7% ownership of the company to each equity partner.  An appropriately devised Buy/Sell GSI plan would fund a buy/sell agreement to cover each of the stake holders on a guaranteed-issue basis.

Severance

A property insurance company was acquired by a foreign conglomerate.  The acquisition brought about some corporate restructuring that culminated in the layoff of seven department heads.  Each severed executive was provided with an agreement promising the continuation of long-term disability insurance.  A Severance

GSI plan would be the most efficient and economical method of providing disability benefits to recently severed employees.

The GSI benefits platform has also proven to be very useful with regards to buy-in funding, contract guarantees, loan indemnification and salary continuation funding.  The Lloyd’s market has the rare ability to financially protect a business, virtually no matter the size, on a multi-life chassis with a guaranteed issuance of high-limit disability insurance.

Joseph Russo is an Underwriter and Account Executive at Petersen International Underwriters.  With over 15 years in the financial services industry, Russo is a “specialty market” life and disability insurance expert.  He is also the Editor-In-Chief of Petersen International’s weekly publication The Communicator.  Russo can be reached at Petersen International Underwriters, 23929 Valencia Boulevard, 2nd Floor, Valencia, CA 91355.  Telephone: 800-345-8816.  Email: joe@piu.org.

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Filed under: Carrier Updates, Disability Insurance, Selling Tagged as: Buy/Sell, disability insurance, Guaranteed Standard Issue, Key Person

The Disability Insurance Market is Healthy and Growing

  by  DIBroker East
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new-annualized-policies
2016 annual survey of the U.S. individual disability income insurance market – Milliman, Inc., September 16, 2016

Last week I had the pleasure of attending the International Disability Insurance Society (http://internationaldisociety.com) conference in Charleston, SC—one of the most charming cities in the U.S. The city is full of charming little restaurants (Mike Cogdall found us a great little one called Le Farfalle, http://lefarfallecharleston.com) and the weather was fabulous. I went for a run and saw the students of the Citadel running a race around Hampton Park.

IDIS is an organization devoted to promoting the growth the income protection industry. If you are not a member, I encourage you to consider joining. The conference will be in Tempe, AZ next year and they have ongoing study groups that provide training about IDI.

The conference offered the chance to connect with our partners at the Principal Financial Group, Standard Insurance Company, Ameritas, Assurity, Illinois Mutual, Petersen International, Fidelity, and Mutual of Omaha. It was weird not seeing MetLife there, but great to catch up with everyone else.

I also had the opportunity to see one of our favorite producers, Matt Wiggins of OnCall Advisors (www.oncalladvisors.com), give an excellent presentation as part of a panel discussion on “Big Ideas.” If you need someone to come speak on income protection, especially in the physician market, you would have trouble finding someone better than Matt.

There were a number of informative presentations, but the one that was most interesting to me (lots of graphs and numbers) was by Dan Skwire of Milliman. He is an actuary who presented the results of a recent study by Milliman (http://us.milliman.com/IDI-survey/) that surveyed nearly all of the major carriers in the IDI market.

The first highlight of the study reads:

New IDI annualized premium for the 15 contributors combined was $392.2 million in 2015, which is the highest volume of new premium since the 1990’s. It surpassed the last high point for $379.3 million sold in 2008, which was right before the recession hit and new IDI sales dropped by 13%.

The industry is growing and that is very good news. The authors note that the carriers they surveyed continue to be satisfied with the profitability of their IDI business in 2015—very good news. This good news is true despite the very low interest rate environment of the last few years. As a side note, as I have written before, MetLife’s departure had nothing to do with the profitability of the industry—just poor planning on their part.

The other piece of news that I found interesting in Dan’s presentation is that the industry has a new shared disability claims table from which to work, compiled from the participating carriers. For years the published table was from 1985 (which means that most of the data was from the 1970’s). Because the carriers now have more up to date, industry wide information, they will be able to more accurately price their products. Dan said the data suggested the number for claims has gone down in recent years, but the length of claims has gone up a bit. And Lifetime benefits are never likely to return—the experience with those claims has been particularly bad.

Physicians continue to make up a significant portion of our industry—about 31% in 2015. Executives were only 25% premium and attorneys only 7.7% in 2015–potential areas for growth.

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Filed under: Carrier Updates, Disability Insurance Tagged as: disability insurance, international disability insurance society, milliman, oncall advisors

DIBroker East-Eskra September 2016 Disability Insurance Sales Meeting

  by  DIBroker East
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On Monday of this week, we had our annual disability insurance sales meeting at our office in Coral Gables, FL, at which all of our sales partners from around the country gather to hear presentations, to share ideas, and to reconnect with our excellent support staff. Eight of our partners attended this year: Michele Friedlander (Broward and Miami-Dade County), Tim Murray (Central Florida area); Clarke Morris (Southeast States); Todd Forney (Midwest States), Ed Morrison (Northeast States); Michael Tyler (Palm Beach and South FL), Brendhan Crowley (PA & NJ), and Juan Comendeiro (Miami-Dade). Charlie Blomme (MN & WI) called in.

20160918_214341
Tim Murray, Clarke Morris, Ed Morrison, & Todd Forney, DIBroker East-Eskra

 

The meeting actually started Sunday evening at Caffe Abbracci (one of our favorite restaurants and Horatio our favorite server did his usual amazing job of taking care of us). We had a fabulous dinner sponsored by the Principal Financial Group—thank you to Candy Bidler and Bob Herman for making the trip and for sponsoring the dinner. Gabriela Trench of Global Mind, a digital marketing company, also joined us.

Gabriela Trench, Michael Eskra, Anne Eskra, Horatio, Cathy Eskra, Peter Eskra
Gabriela Trench from Global Mind, Michael Eskra, Anne Eskra, Horatio, Cathy Eskra, & Peter Eskra

We continued the next morning at Graziano’s Market over their great empanadas and coffee. Mark Heintzman, our MetLife GSI rep, met with us and updated us on the news from MetLife (we missed you Dan Van).

Back at our office, we began with a presentation from Stuart who is with Objective Management Group on segmenting your clients and overcoming internal resistances to selling.

Then we had an excellent presentation from Doug Waters and Jill Frohardt of The Standard. They focused on The Standard’s new product, Platinum Advantage, which they hope will launch in most of the country early next year—perhaps even January 1st (Florida, California and New York are expected to come later-not a surprise). With the launch of their new product, The Standard is returning to a more flexible platform (the own occupation definition is no longer built-in for example) and will move to a new purchase option design that will help to reduce the premium. And they expect to be competitive premium-wise with physicians again.

Michael Tyler, Juan Comendeiro, Brendhan Crowley, DIBroker East-Eskra
Michael Tyler, Juan Comendeiro, & Brendhan Crowley, DIBroker East-Eskra

The Standard provides us with some marketing dollars every year (based on our production), which we put toward this meeting—and they bought breakfast. Many thanks for the support and for making the trip (all the way from Omaha for Jill).

Doug Waters & Jill Frohardt,The Standard
Doug Waters & Jill Frohardt, The Standard

Bob Herum of Ameritas came next. Although we have been doing business with Ameritas for a number of years, they were never a top three carrier for us in terms of our production for a variety of reasons, including their own focus on developing their in-house DI Centers. Bob made it very clear that he wants to partner with us (as we do with Ameritas) to grow our business with them in the coming years. Ameritas has an excellent DI product and Bob is helping us to navigate the various rules and programs they offer.

 

Bob Herum, Ameritas
Bob Herum, Ameritas

Last, but not least, we were able to spend time getting caught up with the Principal folks, Candy Bidler and Bob Herman. Principal is our longest standing relationship, going back about 20 years now, and remains an essential part of our business. We have led Principal in production for many years now, we hope to continue to do so.

Candy Bidler & Bob Herman, Principal Financial Group
Candy Bidler & Bob Herman, Principal Financial Group

DIBroker East-Eskra has had an excellent year so far, with the summer resident season being especially busy. We look forward to continued growth over the coming 12 months.

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Filed under: Carrier Updates, Disability Insurance, Marketing, Training

Metlife Suspends Individual Disability Insurance Sales—What Will the Impact be?

  by  DIBroker East
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MetLife-insurance-logo-585x216For roughly the last dozen years, MetLife has been an integral part of our operation. We are wholesalers in disability insurance. We only do one thing, and we do it very well. At DIBroker East-Eskra & Associates, we add value by providing access to nine or so insurance carriers (the number changes a bit depending upon the year—Pan American also exited the market a few years back and we do very little business with Guardian at this point), by providing expertise in case design and approaches to selling, and by providing consistent top quality service. We make it as easy as possible to complete what can be a complicated sale. We focus on the professional, the small business, and the executive markets, but provide products for all walks of life and all circumstances related to disability insurance.

DIBroker East-Eskra & Associates represents nearly all of the carriers in this market (at least nearly all of the one’s willing to work with a wholesaler, so not NML for example). MetLife, along with the Principal Financial Group and the Standard Insurance Company together have made up approximately 80% of our business. Most years we have been the highest producing independent wholesaler for MetLife (we also lead Principal and are usually in the top five with the Standard). So what does the loss of MetLife mean to us?

MetLife was seen by us as something of a lumbering giant. Slow to roll out new products. Slow to fix silly little things like the software to run their Buy-Sell quotes. Too often willing to reorganize a working org chart into something that made no sense. And lacking in creative, useful marketing materials. But in the most essential ways, they had figured out how to be a major player in the IDI market.

Met has had an excellent product the last few years. Their product has sold very, very well for us in the physician market (especially with surgeons) and they have also had the most aggressive participation limits with Group LTD—participating all the way up to $40,000 for their top occupation classes at a time when most carriers would only participate up to $30,000 (Principal goes to $35,000 and the Standard just matched that amount this week).

MetLife also had developed in house expertise that puts them among the best in the industry. We have had excellent underwriters and sales reps there and we had developed relationships with many levels of management at MetLife. We felt as if we were partners with them in this great field of providing the undersold and very important product know as IDI. When they announced the spin-off of the domestic Life, Annuity, and IDI products, we had calls and visits from them to assure us that nothing would change in our world. I believe that these assurances were genuine at the time, but nonetheless somehow they made the reality of their announcement to suspend all non-GSI related sales even more of a shock.

MetLife’s departure is not good for the industry in my opinion. There are so few carriers in the industry already; we need more carriers, not fewer. Our biggest source of competition is not the NML agent or the Guardian agent trying to take business we have quoted, rather it is the reality that most people in the country do not even know what disability insurance is and have never been asked by an agent or a financial planner about their need for it.

So, we are saddened for our friends at MetLife who have had to scramble to find new jobs and we will be slightly less competitive in certain occupation classes than before. But we are ready for the challenge. Our production with Ameritas has lagged that of our previous big three for a variety of unique circumstances, but that will change. They have an excellent product (True Own Occ, very strong Residual Benefit, a Cobra Benefit—and they include a Good Health Benefit that reduces the elimination period and a non-Disabling Injury Benefit) and we have a very good underwriter with them.

Standard just announced that they will launch their new product, the Platinum Advantage, early next year. They assure us that they will be very competitive in the physician market again. The Platinum product is clearly one of the very best on the market and we are very happy to hear that they will be price competitive in the physician market. And there too we have an excellent underwriter and we love their electronic policy delivery.

Our relationship with Principal is as strong as ever. We have sent more production to them than to any other carrier and we do not expect that to change. They have a way of doing business that makes things easy and underwriting that is as good as it gets in the industry,

We were growing our production with all three of these carriers this year before the MetLife announcement and now we look forward to giving them even more production.

DIBroker East-Eskra & Associates will continue to prosper as far as we can see and our brokers who relied upon MetLife will feel only the slightest of bumps as they adjust to selling Principal, Standard and Ameritas. We still have great products and great service to offer. In fact, compared to where we were a dozen or so years ago when MetLife become a player for us, we are much better situated.

*Please note that MetLife will continue to offer GSI and buy-ups to GSI and will continue to service existing policies, including purchase options.

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Filed under: Carrier Updates, Disability Insurance, Product Updates Tagged as: disability insurance, insurance

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DIBroker East provides one-stop shopping for all your clients’ disability insurance needs. We represent the leading DI carriers, insuring your presentation is the most competitive available while providing the best sales support and service in the industry.

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